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FAQ

Orders & shipping

We ship world wide. Happy dipping, ya' all!

We offer free world wide delivery.

Delivery is expected in 2-4 business days for orders to Denmark. Please allow up to 14-21 business days for international orders.

We will update you by mail when we process your order.  Please check the track & trace link in your order confirmation and shipping mail.

Please contact us regarding any order changes and we will do our best to update your order before it is shipped. 

Within the European Union no duties or taxes will apply. For shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for.

Yes, we are shipping world wide :) Happy dipping!

As we are located in Denmark, you might be charged duties/VAT for your order upon arrival. 

Duties and taxes

The duties/taxes will depend on the value of the shipment. The UK has set the following thresholds for goods from the EU: 

- for orders up to 135 GBP no duties will apply.

- for orders over 135 GBP additional duties/taxes may apply. Please note that Pond Cph does not have any control over these fees and cannot advise as to what the costs will be. 

Transit time

Also note that, due to additional customs processes, you might experience a slight delay in the delivery of your parcel. At this moment we are unable to predict the exact transit time. 

Returns

If you are returning from the UK please make sure to download, print and fill out the commercial invoice which you can find in the return confirmation email.

Filling out this commercial invoice is important, to prevent your return from being rejected at customs.

Please allow up to 21 working days for shipping. Due to COVID-19, some carriers are experiencing delays. Please be patient.

If you do not wish to receive your package, you can refuse it and it will be automatically returned to us. If you refuse your package, let us know at sos@pondcph.dk so we can refund you for your order once we have received it back.

If you have any issues with your order once it is shipped, please contact your chosen courier, as they are the best at locating your package. For international shipping, it can take up to 3 weeks for the parcel to be delivered.

Orders are processed on weekdays only as we are probably in the pond during weekends. You should be too ;)

Sizes

Please see our sizing guide - go larger if in doubt. Ponds should not fit too tight. 

You should be happy with how your Ponds fit. Feel free to try on your Ponds - but please keep your underwear on when trying. If you think the size is too tight or loose then please contact us for a free return (shipping costs only covered in EU). 

Returns

We offer free returns on all purchases within 14 days after you received your product. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we cannot accept your return.

Please send us an email at sos@pondcph.dk stating your order number and reason for return and we will supply you with a free return shipping label.

We do not offer exchanges. However, we offer free return on all purchases within 14 days after you received your product.

Please contact us sos@pondcph.dk stating your order number and reason for return and we will supply you with a free return shipping label.

You should be happy with how your swimwear fit. Feel free to try on your new swimmers - but please keep your underwear on when trying.

Ponds are designed and constructed to last that extra season. If, however, you experience any problems due to quality issues then please don’t hesitate to send us an email at sos@pondcph.dk and we will do our best to help you. 

We process returns as fast as possible when we receive the parcel. Expect 3-5 working days. 

Unfortunately this is not possible. Each order number needs to be registered separately in our return system, and returned as separate parcels so we can identify your order.

Payment

We accept credit cards including VISA/Dankort, Visa, MasterCard, Apple Pay and Google Pay. If one of these payment methods was declined, email us at sos@pondcph.dk and we will help you figure out what went wrong.

We accept credit cards including VISA/Dankort, Visa, MasterCard, Apple Pay and Google Pay.

Materials & Care

Pond Eco Swim Briefs are made from Q-NOVA® regenerated nylon 6,6 fiber obtained from at least 50 % waste materials. Waste materials are production scraps that would otherwise have been destroyed. This production method results in a polyamide fiber certified with the lowest environmental impact (European LCA ISO 14040 and ISO 14044).

Ponds are designed and constructed to last that extra season. If, however, you experience any problems due to quality issues then please don’t hesitate to send us an email at sos@pondcph.dk and we will do our best to help you.

Pond Eco Swim Briefs are made for dipping. Not machine washing. If you need to clean your swimmers we suggest an extra dip. If that doesn’t cut it then please consider using af Guppyfriend (or the like) to avoid the release of micro plastics when machine washing. Always wash at the lowest possible temperature. NEVER tumble dry unless you like a very tight fit…

Environmental Impact

Pond Eco Swim Briefs are made from Q-NOVA® regenerated nylon 6,6 fiber obtained from at least 50 % waste materials. Waste materials are production scraps that would otherwise have been destroyed. This production method results in a polyamide fiber certified with the lowest environmental impact (European LCA ISO 14040 and ISO 14044).

Read more about what we do to lower our carbon footprint and keep King Neptune happy. 

Our production factory is located in Europe. The factory is owned by a renowed danish stretch-wear manufacturer and BSCI certified to secure socially responsible work practices and fair wages.

Free shipping worldwide

We ship within 1-3 days

Full refund within 14 days

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